Remember the Samsung Galaxy Fold? It was discontinued within a few weeks into the launch of their review units. It had several screen issues that disappointed a lot of fans of the “folding screens in smartphones” phenomenon.
Being a capable company, Samsung quickly revamped their phone with newer screens and some hardware tweaks, that is on sale in Korea and the UK right now. But the Fold’s troubles are far from over.
As it turns out that the newer hardware is just as receptive of screen issues as the previous one. The defect is described as a screen issue that appears in the center of the screen.
TechCrunch’s Brian Heater, who has claimed the issues, said that the phone has not faced any physical damage like being dropped on the floor, dunked in the water or even stepped on.
Samsung is very concerned about this phone’s screen issues. They have reportedly collected Heater’s phone and are investigating the problem.
When asked about this issue, the Samsung team has suggested that users should start to use this phone after using the care instructions that come in the box.
This is a fair request as the Galaxy Fold is based on a relatively new concept with quite a hefty price tag and users should read the paperwork in the box to properly learn how to use it.
This phone comes with very precise directions about usage and care which first and foremost includes being gentle with the device.
The paperwork warns the users that as the screen is mounted quite differently than other conventional phones in the market, users should not put excessive pressure on it.
Also, they should not bring it in contact with water, dust or even apply a third part screen protector on top of the one that comes installed, because it will cause issues.
“If [users] have any questions, Galaxy Fold owners can consult with Samsung product specialists through the Galaxy Fold Premier Service any time, any day,” Samsung said in a statement.
“We have seen an enthusiastic response to the launch of the Galaxy Fold in several markets over the past few weeks, with thousands of consumers enjoying the unique experience it offers,” Samsung added.